Sparks
Our blog, news, and client stories
Crisis Management 101: Are you increasing or decreasing confidence and trust?
Preparing for, responding to, and learning from crisis are the minimum of what we expect from organizations and leaders in positions of authority. The current health crisis over novel coronavirus COVID-19 is challenging countries, health authorities, industries,...
Leading with the brand in mind: Presentation at IABC World Conference
Your brand is a compass for setting strategy, aligning action, and giving voice to what you stand for. A brand provides your organization with heart, spirit, and soul. How can you as a communication leader act in ways that align, reinforce, and amplify your brand? On...
Organizational Change – Beyond Hard?
On April 11, I had the pleasure of speaking at the IABC Strategic Corporate Communications Leadership Summit in D.C. To introduce my topic of “Communicating Organizational Change,” I asked participants to complete a simple sentence: Change is… The potential responses...
Appreciating The Ability To Help
I recently helped to lead a focus group of customer service representatives whose role is to help people in need. A participant shared how at the end of each day when she and her husband commute home together, she shares a story of the most positive memorable call of...
Communicating Organizational Change at IABC Conference in DC
On April 11, I will be sharing some thoughts on Communicating Organizational Change at IABC’s Strategic Corporate Communications Leadership Summit at George Washington University in Washington, D.C. The conference runs April 10–11, 2014. It is commonly said that...
Internal Communicators Wear Three Hats
Internal communicators play an essential if under-appreciated role in helping organizations communicate, inform, engage, and connect employees. Over the years, I have spoken about their special role at the intersection of organizational life and the multiple hats they...
Why spark?
In starting on this entrepreneurial journey, I went through an exercise to identify my values. One of my core values, upon reflection, was to see, cultivate, and appreciate the unique talents of each person who had worked for me in my leadership roles. That unique...
Welcome to sparks
Welcome to sparks, my io spark blog. I started sparks to share thoughts and ideas on communications, leadership, and organizational life. It is intended as a vehicle to share thoughts and ideas rather than a way to respond to the news topic of the day. While those can...
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