I recently helped to lead a focus group of customer service representatives whose role is to help people in need. A participant shared how at the end of each day when she and her husband commute home together, she shares a story of the most positive memorable call of the day.
As I listened to her recount her approach, I thought what a great way to focus on the positive impact one makes and to be grateful for being to help another in some way. What a great way to end the workday.
